Fix Missing Santorini Sphinx Bundle Parts
By Roxley Games | Published: 2026-10-21
Category: Tips & Care
Quick steps to diagnose and resolve missing or broken pieces in the Santorini Sphinx Bundle, including when to contact Roxley Games for replacements.
Quick answer
Check your bundle's contents against the included manual, then contact Roxley Games support with your order number and photos of the issue for a free replacement.
Common causes for missing parts
Parts can be missing due to manufacturing errors, or they may have been misplaced during unboxing. The Sphinx Bundle includes many small tokens, so double-check the packaging and any sealed bags.
If you received the bundle as a gift or from a third-party seller, confirm that all sealed bags are intact. Occasionally, parts are lost during transit if the box is damaged.
Handling broken pieces
If a component is broken (e.g., a cracked token or bent card), do not try to glue it yourself—this may void the warranty. Instead, document the damage and request a replacement from Roxley Games.
Diagnosis steps
- Symptom: You cannot find a specific token, card, or board piece from your Santorini Sphinx Bundle. Check the component list in the rulebook against what you have.
- Likely cause: The part was not packed, was misplaced during unboxing, or was damaged in shipping. Empty all bags and check inside the box flaps and under inserts.
- Corrective action: Take a photo of the missing or broken part and your order number. Email Roxley Games support at [email protected] (or use the contact form on their website). They will send a free replacement if the bundle was purchased directly or from an authorized retailer. Do not attempt to fix broken pieces yourself—this may void the warranty.
- Stop or choose another option: If the bundle was bought secondhand or from an unauthorized seller, Roxley may not offer free replacements. In that case, check online marketplaces for individual tokens or consider buying a new bundle. For secondhand purchases, confirm the seller's return policy before contacting support.
Product facts
- Brass: Lancashire Bundle: The Brass: Lancashire Bundle is a Deluxe Edition with new high quality components and player mats. High-quality components mean replacements are made to the same standard, so you can trust that a new part will match the rest of your game.
Brass: Lancashire Bundle
